Welcome to TEJAS E-COMMERCE SOLUTIONS
These Terms and Conditions govern your use of the TEJAS E-COMMERCE SOLUTIONS website and the purchase of products available through our website. The website is operated by TEJAS E-COMMERCE SOLUTIONS, hereinafter referred to as the "Company", "Site", "we", "us", or "our".
Our website provides customers with access to a range of organic and traditionally sourced food products, including organic millets, grains, dals, pulses, and other staple food products ("Products" or "Goods").
By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. TEJAS E-COMMERCE SOLUTIONS reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice.
Any revised Terms and Conditions will become effective once they are published on the website. Your continued use of the website after such changes constitutes your acceptance of the revised Terms and Conditions.
General
This Agreement sets forth the terms and conditions applicable to the use of our website and the purchase of Products through the Site. By using the website, you agree to comply with all applicable terms, conditions, policies, and laws.
The right to use this website is personal to the User and may not be transferred to another person without the Company's permission.
Users are responsible for maintaining the confidentiality of their account information and passwords, where applicable. Users agree to immediately notify the Company of any unauthorized use of their account.
While we make reasonable efforts to keep the website available and functional, access may occasionally be interrupted due to maintenance, technical issues, internet connectivity problems, or circumstances beyond our reasonable control.
Products and Product Information
TEJAS E-COMMERCE SOLUTIONS offers organic millets, grains, dals, pulses, and other staple food products through its website.
We make reasonable efforts to ensure that product descriptions, images, specifications, quantities, and other information displayed on the website are accurate and up to date.
However, actual product appearance, packaging, color, texture, size, shape, or labeling may vary slightly from the images displayed on the website.
Natural agricultural products may also have variations in appearance, color, size, and texture due to seasonal and crop-related factors.
Organic and Natural Products
Organic and naturally sourced food products may differ slightly from conventional packaged products in terms of appearance, texture, aroma, and taste.
Customers are advised to carefully read the product description, packaging information, ingredients, nutritional information, and applicable instructions before purchasing or consuming any Product.
TEJAS E-COMMERCE SOLUTIONS shall not be responsible for any adverse reaction resulting from the consumption of a Product where the customer has failed to review the product information, ingredients, or applicable dietary requirements.
Usage Restrictions
All content available on the TEJAS E-COMMERCE SOLUTIONS website, including text, photographs, product images, logos, graphics, videos, designs, and other materials, is protected by applicable intellectual property laws.
Users may not reproduce, modify, distribute, sell, publish, or commercially exploit any website content without prior written permission from TEJAS E-COMMERCE SOLUTIONS.
Orders
Customers may place orders for Products through the website by providing accurate and complete information required for order processing and delivery.
An order will be considered accepted only after confirmation by TEJAS E-COMMERCE SOLUTIONS.
We reserve the right to refuse, cancel, or limit an order due to reasons including product availability, pricing errors, incorrect product information, suspected fraudulent activity, delivery limitations, or other operational reasons.
Pricing Policy
Product prices displayed on the website are shown in Indian Rupees (INR) and may include applicable taxes as specified on the product or checkout page.
Shipping or delivery charges, where applicable, may be displayed separately during checkout.
Prices, product availability, discounts, offers, and shipping charges may be changed or updated at any time without prior notice.
In the event of an incorrect price being displayed due to a technical, typographical, or system error, TEJAS E-COMMERCE SOLUTIONS reserves the right to cancel the affected order and provide an appropriate refund, where applicable.
Payment
Customers must complete payment using the payment methods made available on the website.
TEJAS E-COMMERCE SOLUTIONS does not store complete debit card, credit card, or banking credentials unless specifically permitted and secured under applicable payment and data protection requirements.
Any payment processing issues may be subject to the terms and conditions of the respective payment service provider or bank.
Cancellation
Customers may request cancellation of an order before the order has been processed or dispatched, subject to the Company's cancellation policy.
TEJAS E-COMMERCE SOLUTIONS reserves the right to cancel an order due to product unavailability, pricing errors, payment issues, suspected fraudulent transactions, or other legitimate business reasons.
If an order is cancelled after successful payment, the eligible refund will be processed through the applicable payment method. The time taken for the refund to reflect in the customer's account may depend on the respective bank or payment service provider.
Returns and Damaged Products
As our Products include food and consumable items, returns may be restricted for hygiene and food-safety reasons.
Customers should inspect the package at the time of delivery and immediately contact us if the Product is received damaged, incorrect, tampered with, or otherwise does not match the order.
Where applicable, customers may be required to provide photographs, order details, packaging information, or other supporting information to help us investigate and resolve the issue.
Delivery
We make reasonable efforts to dispatch and deliver orders within the estimated delivery period displayed on the website.
Delivery timelines may vary depending on the customer's location, product availability, courier services, weather conditions, holidays, transportation disruptions, or other circumstances beyond our control.
TEJAS E-COMMERCE SOLUTIONS shall not be responsible for delays caused by circumstances beyond its reasonable control.
Food Safety and Storage
Customers are responsible for storing and handling food Products in accordance with the instructions provided on the product packaging or product description.
Customers should check the manufacturing date, best-before or expiry information, ingredients, and storage instructions before consuming any Product.
Products should not be consumed if the packaging appears damaged, tampered with, or otherwise unsuitable for consumption.
Notice and Communications
TEJAS E-COMMERCE SOLUTIONS may communicate with customers regarding orders, payments, delivery, customer support, offers, and other website-related matters using the contact information provided by the customer.
Promotional offers, discounts, and campaigns may be introduced, modified, or withdrawn at the Company's discretion and may be subject to additional terms and conditions.
Cookies
Our website may use cookies and similar technologies to improve website functionality, user experience, security, and performance.
Users may manage or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
Website Availability
We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical failures, server issues, internet connectivity problems, security incidents, or other circumstances beyond our control.
TEJAS E-COMMERCE SOLUTIONS reserves the right to modify, suspend, discontinue, or restrict access to any part of the website at any time.
Force Majeure Events
TEJAS E-COMMERCE SOLUTIONS shall not be liable for any delay, failure, interruption, or inability to perform its obligations caused by events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fire, epidemics, pandemics, riots, strikes, government restrictions, transportation disruptions, internet failures, or acts of God.
Limitation of Liability
TEJAS E-COMMERCE SOLUTIONS shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or Products, except where such limitation is not permitted under applicable law.
Nothing in these Terms and Conditions shall exclude or limit any liability that cannot legally be excluded or limited under applicable laws of India.
Arbitration
Any dispute, difference, or claim arising out of or relating to these Terms and Conditions or the use of the website shall, where required, be resolved through arbitration in accordance with the applicable provisions of the Arbitration and Conciliation Act, 1996.
The arbitration proceedings shall be conducted in English, and the venue of arbitration shall be Visakhapatnam, Andhra Pradesh, unless otherwise mutually agreed by the parties.
Applicable Law & Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to the arbitration provisions stated above, courts located in Visakhapatnam, Andhra Pradesh shall have jurisdiction over disputes arising from or relating to these Terms and Conditions, to the extent permitted by applicable law.
Contact Us
If you have any questions, concerns, complaints, or requests regarding these Terms and Conditions, please contact us: